Employee of the Quarter for 2018 Q1
Sarah Neighbor, Admin Analyst I in Customer Service
Sarah provides great customer service toward vendors and water customers. She has held several positions at the District and has consistently trained people and taken the lead to help others. In a past role, she built tools to make regular tasks easier and quicker. Sarah is now bringing these attributes to her new position in Customer Service. Congratulations, Sarah!
Employee of the Quarter for 2018 Q2
Maria Baritell, Administrative Secretary in Engineering/Safety
Maria has the unusual challenge of providing support for two managers (Engineering Manager and Manager of Health and Safety) and two very different programs, and is able to juggle these responsibilities capably and gracefully. She provides superior customer service both to our internal clients (employees) and external clients (training vendors). She is helpful, goes out of her way to provide satisfactory answers, and always maintains a positive attitude focused on problem solving and meeting overall goals.
Employee of the Quarter for 2018 Q3
Christina Cullins, Operations & Maintenance Administrative Analyst
Christina has processes in place to streamline annual budgeting, helps facilitate business cases for purchases, and knows where the department stands year-to-date, all while responding to everyone in a timely manner. She is also respectful and professional in internal customer service interactions.
Employee of the Quarter for 2018 Q4
Deion Gonsalves, Facilities Maintenance Mechanic
Deion exhibits superior customer service in performance (how he does his job, noting that he has many internal customers), in service (providing support) and in enhancing customer service (by working to improve morale) and in enhancing community relations (researching and then returning a lost set of keys to a Rossmoor resident.)
Every quarter, the District recognizes an employee for exemplary work. At the end of the year, one of the Employees of the Quarter is named the Employee of the Year. These are the highest awards the District gives to its employees. The District also awards teams of employees who perform exemplary work.
Employees are nominated by their peers, and determination of each award is dependent on how their actions meet with the District's Three Pillars of Success.
Three Pillars of Success
Superior Customer Service
Performance, service, products, enhancing customer or community relations.
Optimizing Staff and Infrastructure
Training, leadership roles, optimizing talent, benefits of investing in infrastructure exceed costs, employee creativity and skill to overcome problems.
Maintain Financial Flexibility
Cost savings, efficiencies in the workplace, quality of District service through idea or invention that saves money or time.